Refund policy

Age Limits
All visitors and customers must be over the age of 18 and identification may be requested.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@igetoz.com. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@igetoz.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received your return, and let you know if the refund was approved or not. If approved, you’ll be refunded.

Sale Periods
We regularly hold promotional sales and offer some incredible discounts during this period. Unfortunately, periods of sales may bring slight delays in processing of orders. If you wish to cancel your order, you can contact us and we will arrange this for you.

 

Age Limits

All visitors and customers must be over the age of 18.